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104 High St, Rochester ME2 4TS, UK – 0345 740 4404
I went into hsbc Strood today to deposit some money . Id come down from London to visit my mum. Whilst she went to boots I stood in line. When I got to the counter & made said deposit I had severe chest pains. (I suffer from heart & blood pressure problems ). As I tried to take a breath the cashier Natalie noticed something was wrong & immediately jumped into action. Telling me to "sit down right now I'm coming to you" . She brought me water & found my pills for me rang my mum & stayed very calm in a very tense situation.. she kept me talking & totally put me at ease asking me if I needed an ambulance she would get one straight away. I explained my condition & she talked me through it whilst I calmed down. I just wanted to say thank you so very much Natalie. Your instincts were spot on & without u taking control I would have needed that ambulance. ... you went above & beyond for me today without question & I thank you from the bottom of my heart (excuse the pun) & my mum thanks you also !! Xxxx
208-210 High St, Chatham ME4 4AP, UK – 01634 699998
I rang for a bit of advice and the representative was quite defensive and talked over me when my call was not a criticism. Perhaps need to work on their telephone manners
Always friendly good banking service where you talk to a person not a machine
56 High St, Rochester ME2 4AG, UK – 0345 788 8444
Very helpful staff especially the young blonde girl, shame that the older generation can't use the ATM or online banking for their banking needs They cause the queue's! Never queued to use the ATM inside the branch and never have to queue using the online app!!!
Very helpful staff. Although looks small, service is quick
258 High St, Chatham ME4 4AN, UK – 0800 554 0254
Lovely friendly helpful staff, always keep a smile on their face and have the patience of a saint when it comes to explaining things more than once!
4 Friary Pl, Rochester ME2 4AR, UK – 0800 554 0886
friendly, efficient staff, also a help desk, clean pleasant surroundings, however sometimes long waits because there are only three cashier desks.
Fantastic staff, a great help. They are all a credit to Nationwide. Thank you ladies.
130-132 High St, Chatham ME4 4BY, UK – 01634 817378
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